Refund policy

Delta Don Refund & Replacement Policy

Summary: Because Delta Don sells age-restricted, hemp-derived consumables, all sales are final. If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery and we’ll make it right with a free replacement, store credit, or refund — in that order of preference.

1. What this policy covers

This policy applies to orders placed on deltadonofficial.com and fulfilled by Delta Don (operated by Ellipse Group Corp, a Delaware corporation). It does not cover Delta Don products purchased from third-party retailers; those claims must be handled by the original seller.

2. When you can file a claim

You may file a claim if, within 7 calendar days of the delivery date, you discover that your order:

• Arrived damaged beyond what could be caused by normal carrier handling (e.g., crushed packaging is not a defect; a cracked glass jar, leaking cartridge, or compromised seal is);
• Contains the wrong item (different SKU, strain, size, or flavor than what you ordered);
• Is missing an item that appears on your packing slip; or
• Was cancelled by Delta Don because we cannot ship to your state under the THCa or Delta-8 shipping restrictions in our Shipping Policy (refunds for these are issued automatically — no claim required).

Claims filed after 7 days will not be reviewed.

3. What is NOT eligible

The following are not grounds for a refund, replacement, or store credit:

• Personal preference — flavor, aroma, color, appearance, or potency experience. Cannabinoids affect every person differently; product effectiveness is not a defect.
• Opened or used consumable products (flower, pre-rolls, cartridges, disposables, gummies, concentrates), except where the product itself is verifiably defective.
• Buyer’s remorse, change of mind, or a discount/promotion released after your purchase.
• Orders shipped to an incorrect or incomplete address you provided at checkout.
• Orders refused at delivery for reasons unrelated to a covered damaged, incorrect, or missing-item claim, or returned to sender because the address you provided is undeliverable.
• Lost, stolen, or undelivered packages confirmed delivered by USPS tracking (see Section 6).
• Clearance, closeout, or final-sale items, where flagged on the product page.
• Claims of a different cannabinoid profile when our Certificate of Analysis (COA), linked on the product page, falls within the published range.

For these customer-caused failed deliveries, the item price and original shipping fees are non-refundable, even if the package is returned to us.

This customer-caused failed-delivery exclusion does not limit remedies for an error by Delta Don, claims for damaged, incorrect, or missing items covered by this policy, refunds for cancellations covered by this policy, or any rights or remedies required by applicable law.

4. How to file a claim

Email help@deltadonofficial.com within 7 days of delivery with the following:

1. Your order number (format: #1XXX);
2. The name and quantity of the affected items;
3. Clear photos of (a) the shipping box on all sides showing the label, (b) the inner packaging and packing slip, and (c) the affected item itself.

Do not ship the product back to us unless we issue a written Return Authorization (RA). Returns sent without an RA cannot be processed and will not be refunded.

5. Resolution & timing

We will respond to your claim within 2 business days and complete our review within 5 business days of receiving all required information. If approved, our remedy preference is:

1. Free replacement of the affected item, shipped at our cost; if unavailable, then
2. Store credit equal to the item’s purchase price; if you decline, then
3. Refund to the original payment method.

Approved refunds are issued to the original payment method within 5–7 business days after approval. Your bank may take an additional 3–10 business days to post the credit. Original shipping charges are non-refundable except where Delta Don shipped the wrong item or cancelled your order. We do not issue cash refunds.

6. Lost, stolen, or carrier-delivered packages

Once a package is handed to USPS, delivery is the carrier’s responsibility. If USPS marks your package delivered but you have not received it:

• Check with neighbors and household members; confirm the shipping address on your order;
• Wait 48 hours — USPS sometimes scans early;
• File a missing-mail search with USPS at usps.com;
• Contact us — we will assist with the carrier claim and, where evidence supports a lost shipment, may offer a one-time goodwill replacement at our discretion.

For high-value orders, we recommend a delivery address where someone 21+ can sign for the package. Delta Don is not liable for packages confirmed delivered by the carrier.

7. Order cancellations

You may cancel an order for a full refund only if it has not yet been packed or shipped. Once a shipping label is generated (typically within 1 business day Monday–Friday), cancellations are no longer possible. To request a cancellation, email help@deltadonofficial.com with your order number as soon as possible.

8. Age-verification failures

All purchases require age verification (21+). If we cannot verify your age within 72 hours of order placement, your order will be cancelled and refunded in full to the original payment method.

9. Loyalty points (Smile.io)

If an order is refunded, any loyalty points earned on that order will be reversed. If you used redeemed points on the cancelled order, they will be reissued to your account.

10. Disputes & chargebacks

If you have a problem with your order, please contact us first. We respond within 2 business days and resolve nearly every issue without a dispute. Filing a chargeback without contacting us delays resolution and may result in your account being closed and a refusal of future orders. Disputes filed during an active claim review will be defended with delivery, COA, and verification records.

11. Subscriptions & recurring billing

Delta Don offers optional subscribe-and-save on eligible gummy products (including Classic and Pavers jars) where shown on the product page. When you enroll:

• You choose a delivery cadence and see the subscription price before you complete checkout.
• Live subscribe-and-save discounts by cadence: 8%, 12%, 16%, and 20% off (the more often it ships, the lower the per-jar price). Exact % for each option is shown on the product page at enrollment and again before each renewal charge.
• Each shipment is charged to the payment method on file at the then-current subscription price for that cadence, plus any applicable tax and shipping (free shipping still applies when the order meets the $50 threshold under our Shipping Policy).
• You can change cadence, skip a shipment, or cancel anytime from your account on deltadonofficial.com. Cancellation stops future shipments; it does not cancel an order that has already been packed or labeled for shipping.
• Subscription shipments follow the same shipping restrictions, age verification (21+), and claim rules in this policy and our Shipping Policy as one-time orders.
• If we refund a subscription shipment, Smile.io points for that shipment are handled under Section 9.

We do not enroll you in a subscription without your express selection at checkout. Material terms (price, cadence, and how to cancel) are disclosed before you pay. If subscription terms on a product page conflict with this section, contact help@deltadonofficial.com and we will honor the clearer customer-favorable reading while we correct the copy.

12. Limitation of liability & governing law

Delta Don’s maximum liability for any claim under this policy is the purchase price you paid for the affected item, including any tax and a pro-rata share of shipping. This policy is governed by Delaware law. See our Terms of Service. Nothing in this policy limits any rights or remedies required by applicable law.

13. Contact

Delta Don · operated by Ellipse Group Corp
Customer Support: help@deltadonofficial.com
Response time: Within 2 business days, Monday–Friday

Last updated: September 29, 2026. We may update this policy from time to time; the version in effect when you placed your order applies to that order.