Refund policy

Delta Don Refund & Replacement Policy

Summary: Because Delta Don sells age-restricted, hemp-derived consumables, all sales are final. If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery and we’ll make it right with a free replacement, store credit, or refund — in that order of preference.

1. What this policy covers

This policy applies to orders placed on deltadonofficial.com and fulfilled by Delta Don (operated by Ellipse Group Corp, a Delaware corporation). It does not cover Delta Don products purchased from third-party retailers; those claims must be handled by the original seller.

2. When you can file a claim

You may file a claim if, within 7 calendar days of the delivery date, you discover that your order:

Arrived damaged beyond what could be caused by normal carrier handling (e.g., crushed packaging is not a defect; a cracked glass jar, leaking cartridge, or compromised seal is);
Contains the wrong item (different SKU, strain, size, or flavor than what you ordered);
Is missing an item that appears on your packing slip; or
Was cancelled by Delta Don because we cannot ship to your state under the THCa or Delta-8 shipping restrictions in our Shipping Policy (refunds for these are issued automatically — no claim required).

Claims filed after 7 days will not be reviewed.

3. What is NOT eligible

The following are not grounds for a refund, replacement, or store credit:

Personal preference — flavor, aroma, color, appearance, or potency experience. Cannabinoids affect every person differently; product effectiveness is not a defect.
Opened or used consumable products (flower, pre-rolls, cartridges, disposables, gummies, concentrates), except where the product itself is verifiably defective.
Buyer’s remorse, change of mind, or a discount/promotion released after your purchase.
Orders shipped to a wrong address you provided at checkout, or marked delivered to the address on file.
Orders refused at delivery or returned to sender for an undeliverable address.
Lost, stolen, or undelivered packages confirmed delivered by USPS tracking (see Section 6).
Clearance, closeout, or final-sale items, where flagged on the product page.
Claims of a different cannabinoid profile when our Certificate of Analysis (COA), linked on the product page, falls within the published range.

4. How to file a claim

Email help@deltadonofficial.com within 7 days of delivery with the following:

Your order number (format: #1XXX);
The name and quantity of the affected items;
Clear photos of (a) the shipping box on all sides showing the label, (b) the inner packaging and packing slip, and (c) the affected item itself.

Do not ship the product back to us unless we issue a written Return Authorization (RA). Returns sent without an RA cannot be processed and will not be refunded.

5. Resolution & timing

We will respond to your claim within 2 business days and complete our review within 5 business days of receiving all required information. If approved, our remedy preference is:

Free replacement of the affected item, shipped at our cost; if unavailable, then
Store credit equal to the item’s purchase price; if you decline, then
Refund to the original payment method.

Approved refunds are issued to the original payment method within 5–7 business days after approval. Your bank may take an additional 3–10 business days to post the credit. Original shipping charges are non-refundable except where Delta Don shipped the wrong item or cancelled your order. We do not issue cash refunds.

6. Lost, stolen, or carrier-delivered packages

Once a package is handed to USPS, delivery is the carrier’s responsibility. If USPS marks your package delivered but you have not received it:

Check with neighbors and household members; confirm the shipping address on your order;
Wait 48 hours — USPS sometimes scans early;
File a missing-mail search with USPS at usps.com;
Contact us — we will assist with the carrier claim and, where evidence supports a lost shipment, may offer a one-time goodwill replacement at our discretion.

For high-value orders, we recommend a delivery address where someone 21+ can sign for the package. Delta Don is not liable for packages confirmed delivered by the carrier.

7. Order cancellations

You may cancel an order for a full refund only if it has not yet been packed or shipped. Once a shipping label is generated (typically within 1 business day Monday–Friday), cancellations are no longer possible. To request a cancellation, email help@deltadonofficial.com with your order number as soon as possible.

8. Age-verification failures

All purchases require age verification (21+). If we cannot verify your age within 72 hours of order placement, your order will be cancelled and refunded in full to the original payment method.

9. Loyalty points (Smile.io)

If an order is refunded, any loyalty points earned on that order will be reversed. If you used redeemed points on the cancelled order, they will be reissued to your account.

10. Disputes & chargebacks

If you have a problem with your order, please contact us first. We respond within 2 business days and resolve nearly every issue without a dispute. Filing a chargeback without contacting us delays resolution and may result in your account being closed and a refusal of future orders. Disputes filed during an active claim review will be defended with delivery, COA, and verification records.

11. Subscriptions & recurring billing

Delta Don does not currently offer any subscription or auto-renewing product. If we introduce one in the future, we will disclose all material terms (cost, frequency, cancellation method) before your billing information is collected, and you will be able to cancel through the same channel you used to enroll. No charges will be made without your express, informed consent.

12. Limitation of liability & governing law

Delta Don’s maximum liability for any claim under this policy is the purchase price you paid for the affected item, including any tax and a pro-rata share of shipping. This policy is governed by Delaware law and is subject to the dispute-resolution and arbitration terms in our Terms of Service.